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Frequently Asked Questions

FAQ

Can I have a memorial gift shipped to a funeral home or residence of the recipient?
Yes, when checking out, you will have the opportunity to provide us with a shipping address that is different from your billing address.
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What makes a dulaya memories sympathy gift so special?
A dulaya memories gift can be personalized according to your instructions. A gold embossed label or dedication card is included with every gift, creating a subtle reminder of the loved one.
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How quickly will my order ship?
Orders received prior to 2pm EST ship same day via UPS. Next day delivery is guaranteed by UPS at a ground rate (inexpensive) for a large area in Michigan and surrounding states. Note: Orders placed and shipped via UPS on Friday will be delivered Monday according to UPS ground shipping policies. Please call toll free: 888-256-8331 for more info.
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I just found out - I missed the funeral - what should I do?
It seems as if funerals/memorials happen so quickly these days. A dulaya memories gift is perfect when this happens (as it so often does). After a family has received many floral arrangements our lasting keepsakes are very appropriate to send directly to the bereaved.
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Is it appropriate to send a gift directly to the grieving after the funeral is over?
So appropriate and so appreciated. We have received many, many acknowledgements stating this.
Often the grieving are comforted to know that they are still remembered after the funeral is over. They say that during this difficult time of "everyone getting back to their own lives" it is very touching and meaningful to receive a memorial gift - demonstrating that their loss is not forgotten.
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Can I send a gift card with my order?
Every dulaya memories gift has a dedication label or card attached to the item. We will fill it out according to your instructions. Just fill in the template as you place your order.
~Framed prints have a gold embossed label on the back.
~Statuary has a gold embossed dedication card attached.
~Blankets/throws have a gold embossed card tied to the fringe.
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Is an invoice/receipt included with my order?
Absolutely not. Each gift is tastefully packaged.
The outside of the box is labeled with a thoughtful label that reads:
"dulaya memories in art ~ because someone is thinking of you"
The only invoice/receipt you will receive will be the confimation email sent to the address supplied when you place an order.

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